CPD Content | Six Sigma Institute 六式碼學會

Quality Function Deployment – Course Outline

November 26th, 2011

Course Content

Time	Content
10:30am– 11:30am	History of QFD, Principles of QFD, Traditional QFD vs Blitz QFD®
11:30am – 12:30noon	Generic Blitz® QFD process flow
12:30noon – 2:00pm	Lunch
2:00pm – 4:00pm	Case studies using QFD
4:00pm – 5:00pm	QFD implementation tips, advanced QFD tools, next steps

Quality Function Deployment Fundamental Course Outline

November 10th, 2011

Course Contents:

1. Introduction

1.1.History of QFD

1.2.QFD Approach for Product

1.3.QFD Approach for Service

1.4.Benefits of QFD

2.Overview of House of Quality – Core Model of QFD

3.Understand Customer Requirement

•Identify customer and customer segments

•Develop and list customer needs/wants

•Group needs/wants

•Note importance of individual needs/wants

4.Conduct competitive comparison

5.Define service or product characteristics (CTS’s) and note direction of improvement

6.Correlate needs/wants to CTS’s (characteristics/measures)

7.Calculate importance for CTS’s

8.Competitive (technical) benchmarking

9.Determine targets and limits (specifications)

10.Identify conflicts and synergies

11.Translate(flow) information to subsequent “Houses”

12.The Four Phases for Product

13.The Three Phases for Service

14.Perform Risk Analysis

15.A Case Example

Quality Function Deployment Fundamental Course

November 10th, 2011


Six Sigma Institute is the only Examination Centre and authorized training centre for Certified Six Sigma Black Belt of the China Association for Quality in Hong Kong.
Course Objective: QFD is a system for translating Customer Requirements into appropriate Enterprise Requirements for Service and Product that guide all further improvement activities in the language of the company. The objective of this course is to equip you with necessary knowledge and tools to deliver winning products and processes to customers. A winning product orservice is one that most customers around the globe purchase our productor service in preference to competitive offerings.
What Will You Learn ? Upon completing this chapter, you will be familiar with: The essence of QFD The evolution of QFD The benefits of using QFD Case studies of successful applications of QFD Guidelines for adapting QFD to your organization. aphex twin ventolin 250mg cephalexin
	Adverse Weather Class Arrangement

如何用制約理論(TOC)提升企業績效

October 15th, 2011

Theory of Constraints (TOC) 是由高德拉特博士發明的宏觀管理方法，以專注系統瓶頸為核心理念，發展到多個範疇上應用，為企業帶來卓越的成果。制約理論(TOC)在過去二十年，已經成功應用於生產管理、項目管理、供應及配銷等範疇和多個行業，大幅提升企業的盈利能力，並受到國外知名大廠如波音(Boeing)、通用汽車(GM)、寶潔(P& G)、飛利浦(Philips)、英特爾(Intel)等大力推廣導入。制約理論(TOC)科學化的思維程序，有助企業成功突破傳統管理的瓶頸，因此企業視TOC為
對付市場上激烈競爭的主要武器。

研討會暨電影分享會內容大綱﹕

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