Improving Performance with Flow (27 Nov 2019)

Introduction

“Flow is the number one consideration” – D. Updegrove

Improve flow is vital in any organization. In this workshop, you may learn:

  1. Understand the process and the system;
  2. Identify measure of improvement;
  3. Simplify the process;
  4. Control the variation;
  5. Make the system safe;
  6. Improving flow at a functional bottleneck;
  7. Improving flow by reducing the variability;
  8. A healthcare case example.

Course Code: IPWF-19DEC27P

Date: 27 Dec 2019 (Friday)

Time: 14:00 – 16:00

CPD Credit: 2 credits

Continue reading Improving Performance with Flow (27 Nov 2019)

How to Handle Conflicts with Win-Win Solution Seminar (7 Dec 2019)

 

Introduction

Managers handle problems every day. Problems are caused by conflicts. Competency in handling problems is a major competitive advantage for managers’ career advancement. The objective of this course is to facilitate participants with a structured framework and skills to identify and solve conflicts with win-win results.

 

Seminar Topic: How to Handle Conflicts with Win-Win Solution

Date: 7 Dec 2019 (Sat)

Time: 11:00am – 12:30pm

Venue: Six Sigma Institute, Unit 1627, 16/F, Star House, 3 Salisbury Road, Tsim Sha Tsui, Kowloon

Remark: Free of charge

 

Content

1. Identifying the Types of Conflict
2. Structuring Conflict in a Logical Diagram
3. Case Examples and Exercises
4. Validating Components of the Conflict Diagram
5. Finding Assumptions
6. Solving the Conflict via Breakthrough/Creative Win-Win Solutions.

Continue reading How to Handle Conflicts with Win-Win Solution Seminar (7 Dec 2019)

Effective Management and Leadership Skills for New Managers (5 Dec 2019)

Management Life Cycle

 

Introduction

This comprehensive module is designed for managers looking for practical solutions to develop operational leadership and management skills, allowing people in management position to quickly integrate competencies, in a way that feel easy and natural to them.

Target

  • Executives in a position to lead people
  • People aspiring to a management role
  • New management staff

Continue reading Effective Management and Leadership Skills for New Managers (5 Dec 2019)

品牌形象的建立與專業投訴處理(啟航班) (3 & 10 Dec 2019)

brand management and complaint handling

工作坊簡介

機構與品牌形象的建立,是現今全球商業營運的重要課題,本課程以工作坊形式與你探討機構應如何建立適當品牌形象,品牌形象又如何維持及發展,及機構品牌如何為營商業務及員工建立互動有機的黃金三角關係。

工作坊目標

提升機構員工,對所任職機構或服務行業之品牌意識,並為投訴處理,作最優良的心態及處理準備。

課程內容

  1. 品牌形象與機構個性
  2. 品牌塑造與形象的建立
  3. 機構員工與品牌的互動
  4. 專業投訴處理:
  5. 接到投訴!甚麼辦?
  6. 接聽投訴(一)
  7. 聆聽描繪鍛鍊法(一)

捷訊!六式碼學會榮獲第四屆全國質量創新大賽QIC-IV級技術獎

恭賀六式碼學會成功以《嶄新的「完善病人旅程,開拓醫院潛在產能」的改進框架及管理機制》項目,在醫療類別榮獲第四屆全國質量創新大賽QIC-IV級技術獎!

中國質量協會於2019年7月23日至28日期間在杭州舉辦第四屆全國質量創新大賽,中國質量協會依據《質量創新項目評價準則》團標標準和評審專家評分,確定68項Ⅴ級技術成果(最高),121項Ⅳ級技術成果,105項Ⅲ級技術成果。六式碼學會主席陳旭球博士代表本會與全國550多間機構角逐獎項,亦是唯一的香港機構在比賽中獲得殊榮。

得獎項目由學會主席陳旭球博士領導及應用在本港四間醫院,並取得重大的成果。技術項目源於學會總經理陳耀榮博士的博士後研究,是為新技術、新管理方式。綜合了精益、六式碼(六西格瑪)及制約管理(約束管理)工具,創立聚焦病人流程的持續改善框架—系統改善七步驟(Systemic Process Improvement Framework, 7-SPI)。

「系統改善七步驟」能快速縮短病人留院時間,以現有資源下提高醫院的產能。與此同時建立一個整合其許多流程的住院管理機制(Length of Stay Management Scheme, LOSM),以實現提高醫院整體績效的有效管理。

有關得獎項目詳情查詢,請聯絡陳耀榮博士。

 

 

相關新聞: 第四届全国质量创新大赛在杭州成功举办

得獎名單(2019年9月4日更新): 关于第四届全国质量创新大赛 竞赛结果的公告