Quality Function Deployment Fundamental Course Outline

Course Contents:

1. Introduction

1.1.History of QFD

1.2.QFD Approach for Product

1.3.QFD Approach for Service

1.4.Benefits of QFD

2.Overview of House of Quality – Core Model of QFD

3.Understand Customer Requirement

•Identify customer and customer segments

•Develop and list customer needs/wants

•Group needs/wants

•Note importance of individual needs/wants

4.Conduct competitive comparison

5.Define service or product characteristics (CTS’s) and note direction of improvement

6.Correlate needs/wants to CTS’s (characteristics/measures)

7.Calculate importance for CTS’s

8.Competitive (technical) benchmarking

9.Determine targets and limits (specifications)

10.Identify conflicts and synergies

11.Translate(flow) information to subsequent “Houses”

12.The Four Phases for Product

13.The Three Phases for Service

14.Perform Risk Analysis

15.A Case Example