| Date: | 30 Sep 2013 (Mon) |
| Time: | 7:00 pm – 9:00 pm* Conducted in Cantonese |
| Venue: | Unit 1627, 16/F, Star House, No. 3 Salisbury Road, Tsim Sha Tsui, Kowloon |
| Contents: |
|
 Prof. Yoji AkaoFounder of Quality Function Deployment (QFD)Chairman of International Council for Quality Function Deployment1978 Deming Prize Individual Prize Winner |
| Speaker: | Dr. Catherine Chan(President of HK QFD Association) | |
| Language: | Cantonese |
Quality Function Deployment (QFD) originates from Japan. It is a practical and effective method for doing product/service improvement and development. Firmly adhered to customer orientation, QFD systematically deploys customer needs into functions to develop the product/service. The concept is simple and the technique is easy. Over the years, QFD has been widely applied in both manufacturing and servicing industries, including automotive, electronic, communication, airline, building, medical, health, hotel, insurance, banking and education. For clothing industry, QFD has been primarily used to develop function garments, such as wetsuit and surgery gown. Many international companies, such as Toyota, Nissan, General Motor, Hitachi, Mitsubishi, Philips, Ikea and Muji, frequently employ QFD in their quality improvement projects. With more than 40 years of research and development, QFD has been commonly practiced in Japan, Europe and the USA. Besides, enterprises in the Mainland China have also started to use QFD to implement total quality management.
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