Application of 5 Whys + Fishbone Diagram
簡介
5 Whys and Fishbone Diagram are effective tools that can be used to locate the roots causes of a problem.
5 Whys is a problem solving tool that helps to get to the root of a problem. The basic idea is to ask “Why?” whenever a problem is encountered. Typically, the initial response will not trace back to the root of the problem it will only be a symptomatic representation of the overall issue.
Fishbone Diagram goes by several names (Ishikawa, Cause & Effect, etc.) and there are a variety of ways to use. It is primarily a tool for organizing information to establish and clarify the relationships between an effect and its main causes. Fishbone Diagram is able to identify the root cause(s) of the problem so that collective actions can be taken to eliminate their recurrence, develop a picture composed of words and lines designed to show the relationship between the effect and its causes.
What is the target?
- To understand the use of 5 Whys and Fishbone Diagram in Analyze Phase of a Six Sigma Project
誰適合參加?
- First and second level team leaders and managers
- Quality and process improvement professionals
- Those who are interested to become Lean Six Sigma professionals
Teaching Methodology
Interactive workshop and lecture
證書
Certificate of Successful Completion will be awarded to students who have achieved attendance criteria.
Fee
- 專業資格註冊名單: HK$750
- Six Sigma Community Buddies /Members of SSI Partners: HK$800
- 其他: HK$850
授課語言: 廣東話 (supplemented with English)
地點: 單位 1627, 16/知名, 星光行, 沒有. 3 梳士巴利道, 尖沙咀, 九龍
CPD信用: 3.5 credits
