We say, learn from mistakes, but why not learn from others’ mistakes to avoid repeating the same mistakes again. Knowledge is power but how can we capture the knowledge from experts and build a system for users in a later stage? This short course will equip with participants tools to capture experience and knowledge from him/herself and from others, especially from experts. The captured experience and knowledge will enable participants avoid repeating the same mistakes or succeeding in a faster speed. By the end of this workshop, participant can able to develop an Expert System with a software (without purchase one for workshop).
Target
All participants who would like to capture relevant experience and knowledge from work and to explore the software Expert System for decision making.
日期: 2 October 2019 時間: 3:00 PM – 5:00 PM (2 CPD Credits) 授課語言:Mainly English with some Cantonese 地點: 單位 1627, 16/知名, 星光行, 沒有. 3 梳士巴利道, 尖沙咀, 九龍 Course Code: MMPHT-19OCT02P
簡介
The workshop is going to introduce an innovative approach to project management. The approach will be leading to breakthrough improvement in project management, which means a paradigm shift and a big change to the way we are doing. You need to be open-minded to accept the new concept and methodology.
This workshop is designed for you who work in the customer services field or need to handle complaints in the workplace. Handling complaints efficiently helps build your company’s image; however, workers may panic when they receive a complaint. In this workshop, you are going to learn to respond to complaints in English tactfully and skillfully with some strategies.
誰適合參加? Fresh graduates, front line staff and management and supervisory staff
This practical course is designed to bring effective tools for people who are looking for career improvement within their own organisation or in a new company.
People will review their own career path and explore their strength and area of improvement through new lenses.
They will learn how to make a resume, how to build a strong identity, how to get support, how to be successful in an interview process, how to negotiate a salary package and how to avoid the pitfalls of a new job.
Variability is a fact of life. In operations systems, many important quantities are variable, including process times, equipment uptimes, equipment downtimes, product demands, yield rates, number of workers who show up on a given day, and a host of others. Because of the prevalence of variability and its disruptive influence on system performance, understanding it is critical to effective operations management.
This workshop is to go through the aw of Variability and Little’s Law, the two important laws of operations science that executives must understand for efficacy operations management.
