簡介

We say, learn from mistakes, but why not learn from others’ mistakes to avoid repeating the same mistakes again. Knowledge is power but how can we capture the knowledge from experts and build a system for users in a later stage? This short course will equip with participants tools to capture experience and knowledge from him/herself and from others, especially from experts. The captured experience and knowledge will enable participants avoid repeating the same mistakes or succeeding in a faster speed. By the end of this workshop, participant can able to develop an Expert System with a software (without purchase one for workshop).

Target

All participants who would like to capture relevant experience and knowledge from work and to explore the software Expert System for decision making.

Continue reading How to use AI-Expert System and the Knowledge Management Tools to capture Experience and Knowledge for excellent performance?

Efficient Complaint Handling

簡介

This workshop is designed for you who work in the customer services field or need to handle complaints in the workplace. Handling complaints efficiently helps build your company’s image; however, workers may panic when they receive a complaint. In this workshop, you are going to learn to respond to complaints in English tactfully and skillfully with some strategies.

誰適合參加?
Fresh graduates, front line staff and management and supervisory staff

Continue reading Efficient Complaint Handling