[Updated on 16-Nov-2012]
Operations Planning Manager / Assistant Operations Planning Manager
RESPONSIBILITIES:
- Develop and execute the business operations plan to maximize services capabilities and increase sales revenue effectively
- Implement and support management with new process opportunities and customer service improvements
- Review and prepare weekly/monthly reports on sales, profit margin, customer experience to ensure the sustainability of business performance
- Manage and motivate the performance of all frontline staff to enhance the customer experience and achieved the sales target
- Work closely with treatment centre to develop engagement activities
- Streamline operating procedures, guidelines and policies, set up best practices and establish assessment program
- Ensure customer service achieved brand standard and provide useful and regular training to the frontline staff
JOB REQUIREMENTS:
- University graduate in Engineering, Statistics, Business Management or related disciplines
- 經過 8 years experience in MNC or manufacturing environment
- Candidate with Six sigma qualification on Green Belt/Black Belt is a must
- Experience in operations/process reengineering and six sigma projects
- Experience in front line operation in PRC is an advantage
- Good command of both written and spoken English and Chinese, including Mandarin
- Strong initiative and great independence in working in a fast paced environment
- Excellent interpersonal and presentation skills with good coaching skills
The post will be expired two months after it has been updated. Interested parties please send your CV in WORD document format, stating current and expected salary, to Mr Sebastian Chan by email to [email protected]. Personal data provided by applicants will be used strictly in accordance with our personal data policy.
