精益領導 (服務業)

精益領袖(服務業)證書課程

精簡服務流程以滿足客戶需求

什麼是六式碼? What is Lean? What is the relationship between them?

簡介

Today service sectors (and their customers) suffer high cost and poor quality service, they have the opportunity to increase capacity by changing the system. Lean has been proven to 改善績效和滿足客戶需求, as the result, customer satisfaction, competitiveness and profitability are increased while the cost of providing services and time spent on service tasks and processes are reduced.

One of the primary focuses of lean manufacturing is to eliminate waste; that is, anything that does not add value to the final product gets eliminated. A second major focus is to empower people at lowest level, and make operational decisions at the lowest level possible. The course is designed for 服務業 而設,能讓學員了解如何實踐精益理論和運用精益工具,較傳統模式用更少的人力物力、空間、資金和時間為顧客提供 精益領導 。同時,學員將學會如何授權下屬協助推行精益措施,成為真正的 精益領袖.

The Lean Leader for Service Certification Programme contains of lectures and workshops.

 

誰適合參加?

1. First and second level team leaders and managers in service industry.
2. Quality and process improvement professionals in service industry.
3. Those interested in becoming Lean professionals in service industry.

 

證書及資格認證

Certificate of Lean Leader will be awarded to participants who have 70% or above attendance, complete all assignments, one individual project and pass the examination.

Certification holders are eligible to be registered with SSI as a Registered Lean Leader and granted with the title of RLL.

 

課程費用

The course fee includes:

1. Examination Fee &

2. Administrative Charge for issuance of “Passing Certificate” (No Hidden Cost).

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