精益領導 (服務業)

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精益領袖(服務業)證書課程

精簡服務流程以滿足客戶需求

什麼是六式碼? What is Lean? What is the relationship between them?

簡介

 

Today service sectors (and their customers) suffer high cost and poor quality service, and they have the opportunity to increase capacity by changing the system. Lean has been proven to 改善績效和滿足客戶需求, as a result, customer satisfaction, competitiveness and profitability are increased while the cost of providing services and time spent on service tasks and processes are reduced.

One of the primary focuses of lean manufacturing is to eliminate waste; that is, anything that does not add value to the final product gets eliminated. A second major focus is to empower people at the lowest level and make operational decisions at the lowest level possible. The course is designed for service industries and will enable students as a Lean Leader to lead a team to systematically create quicker and more efficient service processes that result in high-quality services and improved productivity.

The Lean Leader for Service Certification Programme contains lectures and workshops.

誰適合參加?

1. First and second level team leaders and managers in service industry.
2. Quality and process improvement professionals in service industry.
3. Those interested in becoming Lean professionals in service industry.

證書及資格認證

Certificate of Lean Leader will be awarded to participants who have 70% or above attendance, complete all assignments, one individual project and pass the examination.

Certification holders are eligible to be registered with SSI as a Registered Lean Leader and granted with the title of RLL.

課程費用

The course fee includes:

1. Examination Fee &

2. Administrative Charge for issuance of “Passing Certificate” (No Hidden Cost).

聯絡我們 about course fee and DISCOUNT details.

惡劣天氣下課堂安排

付款方法

課程大綱

檢視 (View)

1. Introduction to Lean Concept for Service

  • 選擇商業機會作出改善
  • 案例
  • 小組項目簡介

2. 價值流程圖

  • 價值流繪圖 – 現狀
    • 例子及小組練習
  • 量度精益指標
    • 例子及小組練習
  • 評估現狀及識別改善行動
    • 例子及小組練習
  • 價值流繪圖 – 未來規劃
    • 例子及小組練習

3. 連續流及整平

  • 進行持續流向及整平
    • 例子及小組練習

4. 改善活動

  • Formulate Kaizen Plan (Improvement for the better)

5. A3 Problem Solving

  • A3 Problem Solving: Plan, Do, Check, Act (PDCA)

6. 個案分析

  • 酒店 – 增加會議展覽收入
  • Hospital – Surgery Process; CT Utilization
  • 供應鏈 – DGS Sourcing
  • 實驗室 – 鎘測試週期
  • 行政 – 文件管制
  • 製藥 – 縮短反應時間
  • 食品加工 – 航空膳食
  • 財務範疇 – 醫療索償週期
  • 銀行 – 信用卡申請程序
  • 銷售 – 磁力共振系統銷售
  • 土木工程 – 縮短建築週期