精益领袖 (服务业)

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精益领袖(服务业)证书课程

精简服务流程以满足客户需求

What is Six Sigma? What is Lean? What is the relationship between them?

简介

 

Today service sectors (and their customers) suffer high cost and poor quality service, and they have the opportunity to increase capacity by changing the system. Lean has been proven to 改善绩效和满足客户需求, as a result, customer satisfaction, competitiveness and profitability are increased while the cost of providing services and time spent on service tasks and processes are reduced.

One of the primary focuses of lean manufacturing is to eliminate waste; that is, anything that does not add value to the final product gets eliminated. A second major focus is to empower people at the lowest level and make operational decisions at the lowest level possible. The course is designed for service industries and will enable students as a Lean Leader to lead a team to systematically create quicker and more efficient service processes that result in high-quality services and improved productivity.

The Lean Leader for Service Certification Programme contains lectures and workshops.

谁适合参加?

1. First and second level team leaders and managers in service industry.
2. Quality and process improvement professionals in service industry.
3. Those interested in becoming Lean professionals in service industry.

证书及资格认证

Certificate of Lean Leader will be awarded to participants who have 70% or above attendance, complete all assignments, one individual project and pass the examination.

Certification holders are eligible to be registered with SSI as a Registered Lean Leader and granted with the title of RLL.

课程费用

The course fee includes:

1. Examination Fee &

2. Administrative Charge for issuance of “Passing Certificate” (No Hidden Cost).

联络我们 about course fee and DISCOUNT details.

恶劣天气下课堂安排

Payment Method

课程大纲

檢視 (View)

1. Introduction to Lean Concept for Service

  • 选择商业机会作出改善
  • 案例
  • 小组项目简介

2. 价值流程图

  • 价值流绘图 - 现状
    • 例子及小组练习
  • 量度精益指标
    • 例子及小组练习
  • 评估现状及识别改善行动
    • 例子及小组练习
  • 价值流绘图 - 未来规划
    • 例子及小组练习

3. 连续流及整平

  • 进行持续流向及整平
    • 例子及小组练习

4. 改善活动

  • Formulate Kaizen Plan (Improvement for the better)

5. A3 Problem Solving

  • A3 Problem Solving: Plan, Do, Check, Act (PDCA)

6. 个案分析

  • 酒店 - 增加会议展览收入
  • Hospital – Surgery Process; CT Utilization
  • 供应链 – DGS Sourcing
  • 实验室 - 镉测试周期
  • 行政 - 文件管制
  • 制药 - 缩短反应时间
  • 食品加工 - 航空膳食
  • 财务范畴 - 医疗索偿周期
  • 银行 - 信用卡申请程序
  • 销售 - 磁力共振系统销售
  • 土木工程 - 缩短建筑周期