Lean Leader for Service Certification Programme Course Outline

1. Introduction to Lean Concept for Service

  • Selecting business opportunity for improvement
  • Case Example
  • Introduction to the group project

2. Value Stream Mapping

  • Map the Value Stream – Current State
    • Example and Group Exercise
  • Measure Lean Metrics
    • Example and Group Exercise
  • Evaluate Current State and Identify Improvement Actions
    • Example and Group Exercise
  • Map the Value Stream – Future State
    • Example and Group Exercise

3. Continuous Flow and Leveling

  • Make Continuous Flow and Leveling
    • Example and Group Exercise

4. Kaizen Events

  • Formulate Kaizen Plan (Improvement for the better)

5. A3 Problem Solving

  • A3 Problem Solving: Plan, Do, Check, Act (PDCA)

6. Case Analysis

  • Hotel – Increase MICE Income
  • Hospital – Surgery Process; CT Utilization
  • Supply Chain – DGS Sourcing
  • Laboratory – Cadmium Test Cycle Time
  • Administration – Document Control
  • Pharmaceutical – Reduce the Response Time
  • Food Process – Air Catering
  • Finance Sector – Cycle Time of Hospital Claims
  • Banking – Credit Card Application Process
  • Sales – Sales of MRI Systems
  • Civil Engineering – Reduce Construction Cycle Time