Towngas have operated a 24 x 7 grid control centre, equipped with a sophisticated Supervisory Control and Data Acquisition system (SCADA), since the early 1980s. With precision instruments installed at strategic locations throughout the network, the system continuously monitors the status of the entire supply network, raising an alarm if any abnormality is located. This greatly enhances the operation efficiencies and effectively provide a safe and reliable gas supply to the customers.

Towngas’ Customer Service Hotline (CSH) provides one-stop service that includes handling of billing enquiries and requests for appliance maintenance and installation. “You can hear our smile” is the motto of Towngas’ CSH. Instead of using an answering machine, Towngas’ CSH officers are on duty around-the-clock to answer customer calls. They can speak Cantonese, English, Putonghua as well as Filipino and Indonesian.

The Towngas Hall of Innovation features the names and photos of Towngas inventors together with their products in recognition of their efforts and contributions to the company.