Introduction to the New Lean Management Approach (7 Sep 2019)

簡介

在商業社會競爭愈見激烈的當下,很多公司都在尋覓可以為公司帶來持續增長的管理方法及人才;而成功掌握行之有效的流程改善方法,亦順理成章成為各行業管理層的進修方向。

精益(Lean)是來自豐田生產系統的一套流程管理理念,核心思想在於除了消除或減少資源的開支以外,亦會同時為最終客戶增值。精益是通過減少浪費,以實現客戶價值最大化。精益是一套提高效率,不斷改善工作流程簡化工作的改善方法,已被廣泛應用在服務及製造業的過程改進管理。

作為世界認可一流管理模式,精益管理(Lean Management)方法多年來不斷被改善,並已被不少大型企業套用以達致改善績效和滿足客戶需求。精益強調消除或減少工作流程上的未能為創造顧客價值作出貢獻的開支和浪費,把浪費最少化以達致顧客價值最大化,最新的精益改善方法能透過完善工作流程來發掘潛在產能,迅速為企業全面優化營運,為管理的發展作堅實基礎,亦能有效改善與供應商及顧客的關係。

或許你經已是從事營運管理或質量保證,需定期確保企業服務及產品符合一定標準,但你是否想了解成功企業的「持續改善」之路能走到多遠?你希望了解精益(Lean)在當下的最新發展嗎?你能為企業的基業長青作出貢獻,這個講座可以為你提供一個更清晰的路向!

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Efficient Complaint Handling (17&24 Sep 2019)

Efficient Complaint Handling

Introduction

This workshop is designed for you who work in the customer services field or need to handle complaints in the workplace. Handling complaints efficiently helps build your company’s image; however, workers may panic when they receive a complaint. In this workshop, you are going to learn to respond to complaints in English tactfully and skillfully with some strategies.

Who should attend?
Fresh graduates, front line staff and management and supervisory staff

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How to Build a Better Career (19 Sep 2019)

How to Build a Better Career

 

Introduction

This practical course is designed to bring effective tools for people who are looking for career improvement within their own organisation or in a new company.

People will review their own career path and explore their strength and area of improvement through new lenses.

They will learn how to make a resume, how to build a strong identity, how to get support, how to be successful in an interview process, how to negotiate a salary package and how to avoid the pitfalls of a new job.

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Basic Knowledge Management (20 Sep 2019)

Basic Knowledge Management

Introduction

This workshop highlights the basic understanding of Knowledge Management (KM) and the strategies and implementation framework of managing critical knowledge for better performance.

Who should attend?
Supervisors, Middle to Top managers who would like to understand the KM and how to implement KM in his/her organization or team to improve performance.

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Law of Variability and Little’s Law – You Must Know for Effective Operations Management (26 Sep 2019)

Law of Variability and Little’s Law

You Must Know for Effective Operations Management

Introduction

Variability is a fact of life. In operations systems, many important quantities are variable, including process times, equipment uptimes, equipment downtimes, product demands, yield rates, number of workers who show up on a given day, and a host of others. Because of the prevalence of variability and its disruptive influence on system performance, understanding it is critical to effective operations management.

This workshop is to go through the aw of Variability and Little’s Law, the two important laws of operations science that executives must understand for efficacy operations management.

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