Company Visit to Towngas – From Operation to Innovation (18 八月 2017)

Founded in 1862, Towngas was Hong Kong’s first public utility. Today, Towngas is one of the largest energy suppliers in Hong Kong, operating with world-class corporate management and leading-edge business practices. For the past years, Towngas has been growing with Hong Kong, evolving from the simple gas company supplying fuel for street lamps to our current leading position in the energy industry in mainland China. Innovation is the key element to the continuous growth of the company.

日期: 18 日8月 2017 (Fri)
時間: 14:00 – 16:00 (2 hours)
地點: Zone 1, 11/知名, Towngas, 363 Java Road, North Point, 香港. (Closest MTR station: Quarry Bay Station Exit C)
容納人數: 20 (For SSI Registered Professionals, SSI students and HKQMA members only)
Fee: Free
專業資格註冊: Online Enrollment, on first-come, first-served basis
Deadline for Enrollment: 15 日8月 2017 (Tue)
備註: Participant may arrange for insurance coverage individually in case it is necessary
時間 Activities
14:00 – 14:30 General Introduction of Towngas
14:30 – 15:00 Grid Control Centre

Towngas have operated a 24 x 7 grid control centre, equipped with a sophisticated Supervisory Control and Data Acquisition system (SCADA), since the early 1980s. With precision instruments installed at strategic locations throughout the network, the system continuously monitors the status of the entire supply network, raising an alarm if any abnormality is located. This greatly enhances the operation efficiencies and effectively provide a safe and reliable gas supply to the customers.

15:00 – 15:30 Customer Service Hotline Centre

Towngas’ Customer Service Hotline (CSH) provides one-stop service that includes handling of billing enquiries and requests for appliance maintenance and installation. “You can hear our smile” is the motto of Towngas’ CSH. Instead of using an answering machine, Towngas’ CSH officers are on duty around-the-clock to answer customer calls. They can speak Cantonese, English, Putonghua as well as Filipino and Indonesian.

15:30 – 16:00 Towngas Hall of Innovation

The Towngas Hall of Innovation features the names and photos of Towngas inventors together with their products in recognition of their efforts and contributions to the company.

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