Conflict Management

Conflict Management



This course will give participants tools to improve their communication skills and learn how to solve conflict in work place.

What is the target?

Executives in a position to lead people or people aspiring to a management role.

Who should attend?

  • Management staff
  • People aspiring to management position

Teaching Methodology

  1. Short interactive theory
  2. Exercises
  3. Sharing and feed back


Certificate of Successful Completion will be awarded to students who have achieved the attendance criteria.

Course Outline

  1. The basics of communication
  2. How conflicts arise and perpetuate
  3. Technics for conflict resolution


  • Registered Professionals: HK$1,400
  • Six Sigma Community Buddies /Members of SSI Partners: HK$1,500
  • Others: HK$1,650

Language: English and Cantonese with English Material

Venue: Unit 1627, 16/F, Star House, No. 3 Salisbury Road, Tsim Sha Tsui, Kowloon


Time Slot: 13 Jun 2019 (Thu) Course Code: CM-19JUN13F

CPD Credit: 7 credits

Time: 9:30am – 5:30pm

About the Facilitator

Lily Ting

Lily Ting is Trainer and Human Resources Facilitator. She speaks English, Cantonese, Mandarin and French. Born and educated in France, Lily settled in Hong Kong in 1991. She started her human resources career in recruitment. She then worked for several consulting practices before setting up her own company. She works with international and local organisations in Greater China, in various projects such as cultural training, leadership, team audit, talent assessment and coaching. She is regularly invited as a speaker, trainer at various business organisations.

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