Conflict Management
Introduction
This course will give participants tools to improve their communication skills and learn how to solve conflict in work place.
Course Outline
- The basics of communication
- How conflicts arise and perpetuate
- Technics for conflict resolution
What is the target?
Executives in a position to lead people or people aspiring to a management role.
Who should attend?
- Management staff
- People aspiring to management position
Teaching Methodology
- Short interactive theory
- Exercises
- Sharing and feed back
Certification
Certificate of Successful Completion will be awarded to students who have achieved the attendance criteria.
Fee
Registered Professionals: HK$1,400
Six Sigma Community Buddies /Members of SSI Partners: HK$1,500
Others: HK$1,650
Language
English and Cantonese with English Material
Venue
Unit 1627, 16/F, Star House, No. 3 Salisbury Road, Tsim Sha Tsui, Kowloon
CPD Credit
7 credits
About the Facilitator
Lily Ting
Lily Ting is Trainer and Human Resources Facilitator. She speaks English, Cantonese, Mandarin and French. Born and educated in France, Lily settled in Hong Kong in 1991. She started her human resources career in recruitment. She then worked for several consulting practices before setting up her own company. She works with international and local organisations in Greater China, in various projects such as cultural training, leadership, team audit, talent assessment and coaching. She is regularly invited as a speaker, trainer at various business organisations.
