[Updated on 9 Aug 2017] Assistant Manager, Quality Management

[Updated on 9 Aug 2017]

Assistant Manager, Quality Management

Responsibilities

  • Assist in developing and implementing QMS policies and procedures (PNP), standard operating procedures (SOP), guidelines and documentation system
  • Guide headquarters departments and location operations to develop, implement and document the Group’s QMS
  • Work with headquarters departments and location operations to ensure compliance of local statutory and regulatory requirements, international and the Group’s standards
  • Assist in reviewing and analyzing the performance of products and services against the requirements of QMS
  • Assist in planning, organizing and conducting ISO training and workshop to headquarters departments and location operations
  • Consolidate business process and operations quality related feedback for examination and analysis
  • Conduct and participate in inspections and audits in headquarters department and location operations to verify overall compliance of the Group’s QMS
  • Follow up the implementation of approved critical changes to the QMS
  • Assist in aligning/integrating the Group’s QMS with the requirements of other management systems
  • Provide administrative support and clerical assistance e.g. process departmental expense sheets and invoices, schedule and attend meetings, create agendas and take minutes, keep diaries and arrange appointments, organize travel for the team
  • Participate in ad-hoc projects/assignments as instructed by the superiors

Requirements

  • Degree holder or above in Business Administration, Hospitality Management, Quality Management or related disciplines
  • At least 6 years’ relevant working experience in customer service or hospitality industry
  • Familiar with the use of quality management systems, process and tools
  • Solid experience in ISO 9001 Quality Management System is required; knowledge in HACCP/ISO 22000 would be an advantage
  • Excellent command of written/spoken English and Chinese is a must
  • Good interpersonal, communication and presentation skills with an analytical mind
  • Customer-service mindset with strong sense of responsibility
  • Strong leadership with training and coaching skills
  • Attention to details, self-motivated with the ability to handle multiple tasks
  • Computer literacy in MS applications and Chinese word processing

Interested parties please send full resume with earliest availability, current and expected salary to Human Resources Department by email [email protected]. Please contact
Cyrus Cheng by email ([email protected]) in case you have any further inquiries regarding this post.

Personal data provided will be treated in strict confidence and used for recruitment purpose only.

[Updated on 26 Jul 2017] Business Improvement Officer

[Updated on 26 Jul 2017]

Business Improvement Officer

Responsibilities
• Manages an excel-based performance measurement system which includes:
– updating and modifying the system when needed
– maintaining system data integrity
– ensuring the system run in effective and efficient manner
– checking to ensure data from users are correct
– highlight areas for attention
• Prepares various kinds of standard performance reports
• Takes minutes for meetings
• Assists Business Improvement Department to perform data collection and analysis
• Support various improvement projects for the department
• Provides administration supports to the department

Requirements
• Diploma / Higher Diploma holder, preferably in disciplines of Finance, Account and Business Administration
• At least 2 years of administration experience
• Attentive to details and sensitive to figures
• Excellence in Microsoft Office especially Excel and PowerPoint
• Good command of both written and spoken English and Chinese

A competitive remuneration package and full range of benefit is offered. Interested parties please send your resume via post, email or fax to:

Post: 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong

Email: [email protected]

Fax: (852) 2116 0523

Personal data collected will be treated in the strictest confidence and only be used for recruitment related purpose. Applicants who do not receive notification for interview within six weeks may consider their application unsuccessful. Please contact Ms Priscilla Lai via 2116 2240 in case you have any further inquiries regarding this post.